These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Enfield. By making a booking, accepting a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions:
Customer means the person, company or organisation requesting our services.
Services means waste collection, rubbish clearance, removal, loading, sorting, transportation and lawful disposal of waste carried out by us.
Waste means any materials, items, goods or substances presented by the Customer for removal and disposal as part of the Services, excluding prohibited items.
We, us and our mean Rubbish Clearance Enfield, the service provider.
Site means the premises, land or property where the Services are to be carried out.
We provide rubbish clearance and waste collection services for domestic, commercial and light construction customers. Our Services may include the collection of general household waste, garden waste, office waste, bulky items and certain types of non-hazardous construction waste, subject to applicable waste regulations.
The exact scope of work for each job, including the estimated volume or weight of waste, access requirements and any specific instructions, will be set out in our quotation or booking confirmation. We reserve the right to refuse to collect any items that are not consistent with the description provided at the time of booking or that are prohibited by law or by our internal policies.
3.1 Bookings can be made by telephone, email or through our online enquiry processes where available. When contacting us, the Customer must provide accurate and complete information about the waste to be removed, including type, approximate quantity or volume, location, access conditions, parking arrangements and any special circumstances that may affect the Services.
3.2 Based on the information provided, we may give an initial estimate or indicative price. This estimate is not binding and is subject to change following an on-site assessment by our team.
3.3 A booking is only confirmed when we have accepted the job, provided a time and date for the collection and, where applicable, received any required deposit or pre-payment. We reserve the right to decline any booking at our discretion.
3.4 The Customer must ensure that someone aged 18 or over is present at the Site at the agreed time to grant access, confirm the work to be undertaken and approve any variations from the initial estimate.
4.1 Upon arrival at the Site, our team will assess the waste, verify the information provided at the time of booking and confirm the final price based on the actual volume, weight, type of waste and access conditions.
4.2 Our pricing typically takes into account factors such as:
Volume of waste, usually measured in cubic yards or similar units.
Type and segregation of waste, including any materials that incur additional disposal charges.
Labour required for loading, dismantling or sorting items.
Parking, distance to the vehicle and difficulty of access.
Any applicable surcharges or additional fees agreed with the Customer on-site.
4.3 If the Customer does not accept the revised price after the on-site assessment, we are under no obligation to carry out the Services and may charge a call-out or attendance fee to cover our costs.
5.1 Payment terms will be confirmed at the time of booking or quotation. Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of collection.
5.2 We may accept payment by cash, bank transfer or major debit and credit cards, subject to availability and any applicable card processing fees. The Customer is responsible for ensuring that funds are available and that payment is made promptly.
5.3 For commercial Customers or larger projects, we may agree alternative payment terms, including deposits or invoicing on account. Any such terms must be agreed in writing before the Services commence.
5.4 We reserve the right to charge interest on overdue invoices at the statutory rate permitted under UK law, calculated from the due date until the date of actual payment. We may also suspend or refuse further Services until all outstanding amounts are settled.
5.5 All prices are quoted exclusive of VAT unless clearly stated otherwise. Where VAT applies, it will be charged at the applicable rate in force at the time of the Service.
6.1 The Customer may cancel or reschedule a booking by giving us reasonable notice before the agreed collection time. Specific notice periods may be advised in our booking confirmation or quotation.
6.2 If the Customer cancels within a short period prior to the scheduled time, or fails to provide access to the Site when our team arrives, we reserve the right to charge a cancellation fee or call-out charge to cover our costs, including travel and staff time.
6.3 We will use reasonable efforts to accommodate requests to reschedule, subject to availability. Rescheduled appointments may be treated as new bookings for the purpose of applying cancellation or call-out charges.
6.4 We reserve the right to cancel or postpone a booking at any time due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal or regulatory restrictions. In such cases, we will endeavour to notify the Customer as soon as possible and arrange an alternative date. We will not be liable for any loss or damage arising from such cancellations or delays, other than refunding any pre-payment made for Services not carried out.
7.1 The Customer must ensure that:
Access to the Site is safe, legal and unobstructed, with suitable arrangements for parking our vehicles as close as reasonably possible to the waste.
The waste presented for collection is accurately described, segregated where requested and does not include prohibited items or hazardous materials unless specifically agreed.
All items to be removed are clearly identified and that no items of value or items to be retained are mixed with the waste.
Pets, children and uninvolved persons are kept away from the working area for health and safety reasons.
7.2 The Customer warrants that they either own the waste and items presented for removal or have full authority from the owner to arrange their removal and disposal. The Customer agrees to indemnify us against any claims arising from removal of items at the Customer s request where ownership is disputed.
8.1 We operate in compliance with UK waste regulations and our waste carrier obligations. Certain materials cannot be collected or may only be collected under specific conditions. These may include, but are not limited to:
Hazardous or special waste, such as chemicals, solvents, paints, asbestos, clinical waste and some electrical equipment.
Gas cylinders, pressurised containers or explosive materials.
Liquids, oils or fuel unless agreed in advance and suitably contained.
Any waste prohibited by law from being collected, transported or disposed of without special licensing.
8.2 If prohibited or restricted items are discovered among the waste without prior disclosure, we may:
Refuse to remove the items.
Charge additional fees for safe handling and disposal.
Cancel the Service if health, safety or legal concerns arise.
8.3 The Customer remains responsible for any prohibited or hazardous materials that we are unable to collect and for any costs, fines or penalties incurred as a result of undeclared hazardous or prohibited waste being presented.
9.1 We will perform the Services with reasonable care and skill, in a professional manner and in accordance with applicable UK laws and regulations relating to waste collection and disposal.
9.2 While on Site, our team will take reasonable care to avoid damage to property when removing waste. However, the nature of rubbish clearance work means that minor scuffs, marks or disturbance may occasionally occur, especially in areas with restricted access. The Customer should take precautions to protect flooring, walls and fixtures where necessary.
9.3 Once the Services are completed and the waste has been loaded onto our vehicle, ownership of the waste transfers to us and we become responsible for its transport and disposal in accordance with waste legislation.
10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be legally limited or excluded under UK law.
10.2 Subject to the above, our total liability to the Customer for any loss or damage arising in connection with the Services, whether in contract, tort including negligence or otherwise, shall be limited to the total price paid or payable for the specific job in respect of which the claim arises.
10.3 We shall not be liable for:
Loss of profits, loss of business, business interruption or loss of anticipated savings.
Indirect or consequential loss or damage.
Loss or damage arising from inaccurate information supplied by the Customer or from items not clearly identified for removal or retention.
Damage to property resulting from inadequate or unsafe access routes, structural defects, hidden obstructions or pre-existing damage.
10.4 The Customer is responsible for checking the Site after completion of the Services to ensure that only the intended items have been removed. Any concerns must be raised with our team promptly on the day of service or as soon as reasonably practicable.
11.1 We hold the necessary registrations or licences required under UK law to carry, transport and dispose of controlled waste. We use only authorised waste transfer stations, recycling facilities and disposal sites.
11.2 We will take reasonable steps to maximise recycling and recovery of materials where practical and consistent with applicable regulations. However, we do not guarantee that any particular item or proportion of waste will be recycled.
11.3 Where required, we will issue or complete appropriate documentation, such as waste transfer notes, in line with waste duty of care requirements. The Customer may be required to provide information necessary for accurate completion of such documents.
12.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing a clear description of the issue and any supporting information.
12.2 We will investigate complaints in a fair and timely manner and may request further details or evidence. Where appropriate, we will seek to resolve the matter by repeating or correcting the Services, offering a partial refund or taking other reasonable steps.
12.3 These Terms and Conditions do not affect any statutory rights the Customer may have under UK consumer protection laws.
13.1 We collect and process personal data necessary to manage bookings, deliver the Services, handle payments and meet legal obligations. This may include names, contact details, addresses and payment information.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. We will take reasonable steps to protect personal data from unauthorised access, loss or misuse and will retain it only for as long as necessary for the purposes for which it was collected or as required by law.
14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified and will apply to bookings made after that date.
14.2 The Terms and Conditions in force at the time of your booking will apply to that specific job, unless we agree in writing to apply a later version.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 The Customer may not assign, transfer or subcontract any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another authorised service provider where this does not materially affect the Customer s rights.
16.4 These Terms and Conditions constitute the entire agreement between the Customer and Rubbish Clearance Enfield in relation to the Services, and supersede any prior agreements, understandings or statements, whether oral or written, relating to the subject matter.
Read the full terms and conditions for Rubbish Clearance Enfield, covering booking, payments, cancellations, liability and compliance with UK waste regulations.
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