This Privacy Policy explains how Rubbish Clearance Enfield collects, uses, stores and protects the personal data of its customers and prospective customers. It applies to all individuals using our rubbish clearance, waste removal and related services within the Enfield area, whether you contact us by phone, email, our website, or in person.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the types of personal data we collect, our lawful bases for processing, how long we retain data, how we share it with processors, and the rights you have in relation to your personal data.
Rubbish Clearance Enfield is a rubbish removal service operating throughout the Enfield area. For the purposes of data protection law, we are the data controller in relation to the personal data described in this Privacy Policy. That means we determine how and why your personal data is processed in connection with our services.
We collect only the personal data that is necessary for us to provide our services, manage our business and meet our legal obligations. The categories of personal data we may collect include:
Contact details such as your name, address, email address and telephone number so that we can arrange and carry out rubbish clearance services and communicate with you about bookings and enquiries.
Service information such as service address, access details, type and volume of waste, preferred dates and times, and any special instructions you provide so that we can plan and deliver the requested service.
Billing and payment details such as invoicing address, payment method details and records of payments made to us. Card payments are processed by payment providers and we do not store your full card details.
Communication records such as emails, text messages, call notes and any complaints or feedback you provide, which help us manage your enquiries and improve our services.
Usage and technical data relating to your use of our website or digital services, such as your IP address, browser type and basic usage information collected through standard server logs or similar technologies. This is used to maintain and improve our website and services.
In limited cases, images or photographs where you send us photos of rubbish or areas to be cleared to obtain a quote or to help us plan our work.
We may collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us. This may occur by telephone, email, contact forms, or in person.
We may also collect personal data automatically through your use of our website and online services, using server logs or similar technologies that capture basic technical information about your device and connection.
In some cases we may receive personal data about you from third parties, for example where an estate agent, landlord, business client or relative provides your details so that we can contact you to arrange a service at your property. In such cases we will process your data in accordance with this Privacy Policy.
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific activity, we may rely on the following bases:
Contract. We process your personal data to enter into and perform a contract with you, including providing quotes, accepting bookings, completing rubbish clearance services, issuing invoices and managing payments.
Legal obligation. We may process personal data to comply with our legal duties, for example obligations relating to tax, accounting, environmental regulations, health and safety, and responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, preventing fraud or misuse of our services, and keeping records of our business activities.
Consent. In certain limited circumstances, we may rely on your consent, for example for specific types of optional marketing communication. Where we rely on consent, you can withdraw it at any time.
We may use your personal data for the following purposes:
To provide rubbish clearance and related services tailored to your needs, including arranging visits, gaining access to your premises and carrying out the work.
To prepare and send quotes, confirmations, invoices and receipts, and to manage payments and any refunds.
To communicate with you about your enquiries, bookings, service updates, changes to our terms or policies and other service related matters.
To maintain accurate internal records of work completed, customer interactions, payments and any complaints or disputes.
To improve and develop our services, for example by analysing feedback, reviewing communication records and monitoring usage of our website.
To protect our business, staff and customers, including for fraud prevention, security and the exercise or defence of legal claims.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions, for specified purposes and under appropriate contractual safeguards.
Examples of processors we may use include payment processing providers, IT and hosting providers, email or communication service providers, and professional advisers such as accountants who require limited access to billing information.
In some circumstances, we may also share your personal data with third parties acting as independent data controllers, where this is necessary and lawful. This may include insurers, legal advisers, regulators, law enforcement or other public authorities when required by law or where it is necessary to protect our rights or the rights of others.
Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by data protection law.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes or enforce our agreements.
Customer and service records are generally retained for up to six years from the date of the last service or transaction, in line with standard limitation periods and tax and accounting requirements. In some cases, certain records may be kept for shorter or longer periods where this is required or permitted by law.
Where we no longer need your personal data, we will securely delete, anonymise or otherwise dispose of it in a safe manner.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff awareness and procedures for handling personal data.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care when providing personal data and ensure that any devices or accounts you use to communicate with us are suitably protected.
As a customer or service user of Rubbish Clearance Enfield in the Enfield area, you have a number of rights in relation to your personal data under data protection law. These include:
The right of access, which allows you to request a copy of the personal data we hold about you and information about how we process it.
The right to rectification, which allows you to ask us to correct inaccurate or incomplete personal data.
The right to erasure, sometimes called the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing, which allows you to ask us to limit the way we use your personal data in certain circumstances.
The right to data portability, which allows you to request that we provide certain personal data to you or another organisation in a structured, commonly used and machine readable format.
The right to object, which allows you to object to processing of your personal data in certain situations, including where we rely on legitimate interests or where we process your data for direct marketing.
Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew it.
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Rubbish Clearance Enfield using the contact details provided on our main service information channels.
We may need to verify your identity before responding to certain requests, to protect your privacy and security. We aim to respond to all valid requests within the time limits set by data protection law.
You also have the right to lodge a complaint with the Information Commissioners Office if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all customers and service users in the Enfield area from the date it is made available. You should review this Privacy Policy periodically to ensure you are aware of any changes.
Privacy Policy for Rubbish Clearance Enfield explaining what personal data we collect, why we collect it, how long we keep it, who we share it with and your GDPR rights.
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